Privacy Policy

1. Who We Are

Worldigo Property Group Pty Ltd (ABN 56 695 315 827, ACN 695 315 827) (“Worldigo”, “we”, “us”, “our”) operates a rental arbitrage business in Brisbane and the Gold Coast, Queensland. We lease residential properties on long-term agreements and sublease them as premium short-term accommodation.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Property Owners: Name, email, phone number, property address, rental details, bank account information for rent payments.
• Guests: Name, email, phone number, payment information (processed securely via Stripe), booking dates, special requests, and identification documents where required by law.
• Website Visitors: IP address, browser type, device information, pages visited, and cookies (see Section 7).
• Enquiries: Name, email, phone number, and any information you provide in contact forms.

3. How We Use Your Information

We use personal information to:

• Process and manage property lease agreements with owners.
• Process bookings, payments, and provide accommodation services to guests.
• Communicate about bookings, property matters, and respond to enquiries.
• Send booking confirmations, check-in instructions, and service-related notifications.
• Comply with legal obligations including tax reporting, insurance requirements, and tenancy laws.
• Improve our services, website functionality, and guest experience.
• Maintain our $20M insurance policy and make claims where necessary.

4. How We Share Your Information

We may share personal information with:

• Payment Processors: Stripe processes all payment transactions. We do not store credit card details.
• Booking Platforms: Where properties are listed on third-party platforms (e.g., Airbnb, Booking.com), relevant guest information may be shared as required by those platforms.
• Insurance Providers: In the event of a claim under our insurance policy.
• Cleaning & Maintenance Providers: Name and contact details may be shared with our professional cleaning and maintenance teams where necessary for service delivery.
• Legal & Regulatory Bodies: Where required by law, court order, or to protect our legal rights.
• Analytics: We use Google Analytics to understand website usage. This data is anonymised.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. This includes encrypted data transmission (SSL/TLS), secure payment processing through Stripe, access controls, and regular security reviews. However, no method of electronic storage or transmission is 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained for 7 years for tax and legal purposes. You may request deletion of your data at any time (see Section 8).

7. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. We use Google Analytics (Measurement ID: G-3M1VZRJPE7) to collect anonymised usage data. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint about how we handle your personal information.

To exercise any of these rights, contact us using the details in Section 10.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).